gotobetPrivacy Policy

This page describes what we collect when you use gotobet and how we keep that data protected. We take your privacy seriously and comply with applicable data-protection laws in all jurisdictions where we operate. Our policy is transparent: we collect only what we need to verify your identity, process your payments, and deliver our service.

When you create an account on gotobet, you provide personal information such as your name, date of birth, phone number, email address, and Indonesian ID card details. We use this information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. We do not sell your data to third parties, and we do not use it for marketing purposes without your consent.

Our servers may sit outside your jurisdiction, but we apply the same data-protection standards regardless of server location. We encrypt all sensitive data in transit and at rest. We limit access to your data to employees and contractors who need it to support your account. This policy covers all gotobet services: live-dealer tables, sportsbook, slots, and esports markets.

What Data We Collect on gotobet

We collect personal information when you create an account, deposit funds, or contact our support team. This includes your full name, date of birth, phone number, email address, and a copy of your Indonesian ID card (KTP). We also collect your payment information—bank account details or mobile wallet identifiers—but we do not store full payment card numbers on our servers. Payment processing routes through secure third-party gateways.

We collect transaction data: deposits, withdrawals, bets placed, and game outcomes. We log your IP address, device type, and browser information for security purposes. We track your login history and account activity to detect fraud and unauthorized access. We do not collect your location data unless you explicitly grant permission.

When you contact our support team via email, phone, or chat, we record your message and our response. We use this data to resolve your issue, improve our service, and train our support staff. We retain support records for one year after your last contact.

Account Data

Name, date of birth, phone, email, ID card. Required for account verification and compliance.

Payment Data

Bank account or wallet identifiers. Processed through secure third-party gateways; not stored on our servers.

Transaction Data

Deposits, withdrawals, bets, outcomes. Retained for account history and dispute resolution.

Support Records

Messages and responses from support interactions. Retained for one year after last contact.

How We Use Your Data on gotobet

We use your personal information to verify your identity, prevent fraud, and comply with anti-money-laundering and know-your-customer (KYC) regulations. We process your data to execute deposits and withdrawals, settle bets, and manage your account balance. We use your contact information to send you account notifications, payment confirmations, and support responses.

We analyze transaction data to detect suspicious patterns and prevent fraud. We may flag large deposits or withdrawals for additional verification. We use your data to improve our platform—for example, analyzing which games are popular or which payment methods are most reliable. We do not use your data for targeted advertising or marketing without your explicit consent.

We may share your data with third-party processors who help us operate gotobet: payment gateways, identity-verification services, and fraud-detection providers. These processors are contractually bound to protect your data and use it only for the purposes we specify. We do not sell your data to data brokers or marketing firms.

Your Rights and Data Access on gotobet

You have the right to access your personal data held by gotobet. You can request a copy of your account information, transaction history, and support records by contacting our support team. We will provide this information within 14 days of your request.

You have the right to correct inaccurate data. If your name, phone number, or email address is incorrect in our system, contact our support team and we will update it. You have the right to request deletion of your data, subject to legal retention requirements. If you close your account, we retain your transaction data for seven years to comply with anti-money-laundering regulations, but we delete other personal information within 30 days.

You have the right to object to certain uses of your data. For example, you can opt out of promotional emails by clicking the unsubscribe link in any email we send. You can disable cookies in your browser settings, though this may limit some platform features.

Cookies and Tracking on gotobet

We use cookies to remember your login session, store your language preference, and track your activity on gotobet for security purposes. Cookies are small text files stored on your device. We use session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year).

We do not use cookies for third-party advertising or tracking. We do not share cookie data with external advertisers. You can disable cookies in your browser settings, but this may prevent you from logging in or accessing certain features. We do not use pixel tags, web beacons, or other tracking technologies beyond cookies.

We at gotobet protect your data with encryption, limit access to authorized staff, and comply with applicable data-protection laws. Your privacy is a core commitment.

Data Retention and Deletion on gotobet

We retain your account data for as long as your account is active. If you close your account, we retain transaction data for seven years to comply with anti-money-laundering regulations. We delete other personal information (name, phone, email) within 30 days of account closure, unless we are required by law to retain it longer.

We retain support records for one year after your last contact. We retain login and activity logs for 90 days for security purposes. We delete cookies when you clear your browser cache or after one year of inactivity, whichever comes first.

Third-Party Processors and Data Sharing

We share your data with third-party processors who help us operate gotobet. These include payment gateways (for processing DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity-verification services (for KYC checks), and fraud-detection providers. We also share data with our hosting provider and customer-support platform.

All third-party processors are contractually bound to protect your data and use it only for the purposes we specify. We do not share your data with advertisers, data brokers, or marketing firms. We may share data with law enforcement or regulatory authorities if required by law or court order.

Security and Data Protection on gotobet

We protect your data using industry-standard encryption (TLS 1.2 or higher) for all data in transit. We encrypt sensitive data at rest using AES-256 encryption. We limit access to your data to employees and contractors who need it to support your account. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

We do not store full payment card numbers on our servers. All payment processing routes through secure third-party gateways. We use multi-factor authentication to protect your account from unauthorized access. If you lose access to your account, we can recover it using your email and ID verification.

Contact and Data Protection Requests

For questions about this privacy policy, requests to access your data, or concerns about how we handle your information, contact our customer supportvia email, phone, or in-app chat. Our team speaks Indonesian and English and responds to emails within 24 hours and to chat messages within minutes during business hours.

We may update this privacy policy at any time. We will notify you of material changes via email or in-app notification at least 30 days before the changes take effect. Your continued use of gotobet after the notification period constitutes acceptance of the updated policy. gotobet operates in supported jurisdictions where online gaming is permitted by local law. Our services are available only where applicable law allows. Users are responsible for verifying that access and use comply with their own jurisdiction's law.